Terms & Conditions

These Terms & Conditions, together with the payment of the non-refundable deposit constitute a binding contract. No changes or alterations can be made unless agreed in writing by the Company, prior to the date of the Event. For simplicity the following terms have these meanings:

Client – The person hiring Signature Sounds.

Company – Signature Sounds Ltd

Staff – Representative or sub-contractor of Signature Sounds, present at the Event.

Venue – The location of the Event and the company that is in charge/ownership of the location.

Booking – The hiring of the Company by the Client, in accordance with a non-refundable deposit.
Event – The actual party, wedding or other function for which the Client has booked the Company.

 

Booking Details

-Bookings are entered into our diary when booked over the phone or Internet.
-The booking is only confirmed once the Non Refundable Deposit of at least 50% of the Total agreed amount for the service is received.
The cost of our service and the required deposit amount are both indicated on our ‘Quotation Email’ which is sent to you after your enquiry.
In order to secure the date we require at least 50% deposit of the agreed amount. This Payment will secure Signature Sounds services for the event.
Deposits paid are non-refundable.
The remaining balance is to be paid via bank transfer or credit/debit card one month before the Event. 
It is the client’s responsibility that the information and details for the event are correct and Signature Sounds cannot be held responsible for incorrect information.
The client has access to our online portal via www.signaturesoundsevents.co.uk where they can update their contact details and request to change event information.
The client portal will be locked 3 days before the event. Changes cannot be made once the client portal is locked.
Any amendments to the original booking must be made via the client portal. We will endeavour to, but cannot guarantee, to honour any amendments and additional charges may apply.
Our staff will require adequate time for the installation and dismantling of the equipment. As a guide this will take approximately one hour before and one hour after the disco. We will inform you if we expect this to take longer. It is your responsibility to ensure the venue is aware of this and any charges are met. We accept no blame for timing restrictions placed by you as the Client, venue or third party. This amount of time can also depend on the type of event, access and amount of equipment required. If the Client or Venue has special requirements for setting up/disassembly times or times of access, the Client must provide these details to the Company prior to the booking, or additional charges may be made. Wherever possible, the Company will visit the Venue prior to quoting in order to estimate the time/work/equipment required. Please bear in mind that if there is not sufficient time to do this, or if the distance, opening hours of the venue or other matters prohibit this, then the Company must rely on information given by the Client in providing a Quotation. Parking/Toll charges will be charged at cost.
If the Client has another booking with another entertainment company which results in the cancellation of the booking between the Client and Signature Sounds, all monies already paid will remain non-refundable, and the outstanding amount will still need to be paid by the client.
Only under exceptional circumstances (for example illness or adverse weather conditions) bookings may be cancelled or sub-contracted. The Client will be given the option of a full refund or will be provided a sub-contracted mobile disco, Signature Sounds will not be held liable for the quality of service.
Signature Sounds have multiple DJs within the Signature Sounds Team. Unless previously requested either DJ may perform at your event.
The Company will be in attendance at the venue in good time to set up for the event. However, if they are prevented from setting up by the late running of the event, the client agrees that the same amount of setup time is still needed, and any consequent late start to the entertainment will not be the responsibility of the Company.
By paying a deposit or any outstanding amount you accept the terms & conditions for our services and this constitutes as a binding contract.

 

Payments
Deposits can be paid in Cash, by credit/debit card or by Bank Transfer, subject to 5 days for clearance of Bank Transfers. 
The remaining balance is to be paid via bank transfer or credit/debit card one month before the Event. 
Should Signature Sounds be requested to play after our stated finish time the fee will be £50 per hour or part thereof. This must be agreed with the venue and is at the total discretion of the staff. Monies for extra time must be paid before further playing commences.
If any payments are not received by the agreed day set, the Company may refuse to attend the event, and full payment will still be required, as this will be considered a breach of contract. The Company may, at its discretion, allow a time to pay, but this is exceptional and must be agreed before the commencement of the event.
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Cancellations & Postponements
Signature Sounds reserve the right to change Terms & Conditions if need be without any notice. 
Exceptional circumstances or any other unforeseen circumstances will be dealt with on an individual basis and our decision is final. We do strongly recommend event or wedding insurance to cover any eventualities.
At the Company’s discretion, the Company may agree to alter the date of the booking, such replacement date to be within 12 months of the original booking date, and subject to the Company being available on the replacement date.
If the cancellation or postponement is made less than 10 days before the event, the entire fee will be due. This is because it is unlikely the Company will receive a replacement booking at such a late date.
In the event of the client wishing to cancel or postpone the event for any reasons, the booking fee will not be refunded. The Client must notify the Company as soon as is practical and in writing.

 

Conduct & Security

We will allow use of the microphone for any speeches etc. Signature Sounds will, however not tolerate any bad language or anything that may put any of our equipment at risk. Should this occur we will simply turn off the microphone and refuse further use.
We will take song requests from you as the client before the event and will also take requests on the evening. Our DJs reserve the right to refuse to play any of our clients own cd’s unless arranged prior to the event for legal reasons. Signature Sounds cannot be held responsible for not having any request available.
The client will ensure that the audience and anyone other than the Company’s team conduct themselves in a proper manner. The company will not be held responsible for any actions, behavior or damage caused by those attending the event, under any circumstances. Signature Sounds operate a zero tolerance policy regarding abuse of its staff, whether verbal or physical, actual or implied. In the event of any actual or threatened abuse, the DJ will turn the music down, and request that the matter is dealt with. The music will be left turned down for up to 10 minutes, and if the problem is not dealt with in that time, the DJ has the right to refuse to play on, and may pack up and leave. In such circumstances the full fee is still payable, and any damages or loss will be reclaimed from the Client.
The Company’s staff will conduct themselves in a proper manner throughout their attendance at the venue, and will respond to the clients requests (unless in breach of any laws or venue requirements/restrictions) as to volume, positioning of equipment, and any other reasonable requests. We will respond to your requests for volume levels. Should your quests require different levels of volume we will ensure your requirements are met first.
If you require the staff to adhere to any specific dress code please advise at the time of booking. We will happily oblige wherever possible.
Signature Sounds may take digital photographs throughout your event for use on our website and further advertisements. Should you not wish any photographs to be taken please notify the Company before the date of the event. Copies of photographs and videos, if possible, may be obtainable from the Company – please ask for details.
The client will be held responsible for any theft or damage of any equipment (including vehicles stored on the premises) belonging to the company caused by anyone other than members of the Company’s team.
It is solely the responsibility of the client to ensure the venue has sufficient and legal security for both personnel and for equipment (including vehicles used by the company).
Our staff are professional and will do their best to insure they set up the equipment in the most presentable and most safest way. The Company will not be held responsible for damage to the venue caused by the company’s equipment. The Company must be notified of any potential problems.
Food and beverage supplies are not required unless otherwise agreeed. We will also not participate in any buffet or food served unless invited by yourself.
Signature Sounds will not be responsible for any reduction in service or standards of service as a result of timing issues or constraints placed by you the client, venue or third party service provider.
We are confident in our years of experience and success, should you be dissatisfied with the service received, we require that your complaint be put in writing to be dealt with on an individual basis within 7 days of your event. This is in no way an admission of fault or blame.

 

Health & Safety

It is solely the responsibility of the client to ensure the Venue complies with Health & Safety, and holds all necessary certification, Public Liability Insurance, Public Performance Licenses, etc.
The company will ensure their equipment fully complies with all the relevant Health & Safety legislation regarding the equipment and personnel. If required, copies of our Portable Appliance Testing (PAT) and Public Liability Insurance (PLI) certificates will be supplied to your venue free of charge. Should your venue require these please contact us so we can make arrangements with the venue.
Our equipment produces loud volumes and flashing lights. If you, or anyone else who will be at the event, are subject to any form of seizures, epilepsy or visual photosensitivity, are using a pacemaker, suffering cardiac arrythmia or other heart disorders, currently taking stimulants, tranquilizers or psychotropic medications, specifically including illicit drugs and alcohol, please inform them that they will be subject to loud volumes and flashing lights. If they choose to attend, they do so at their own risk. The company cannot accept responsibility for any outcomes.
In addition, even if you or any person attending have never had a seizure, there is a small chance that you or they are photosensitive, and exposure to flashing lights can cause a seizure. If this occurs, the company cannot accept responsibility for any occurences.
The Client is responsible for ensuring that the venue can provide a safe and practical area in which the Company can set up and operate its equipment. The bare minimum power requirement is two 13Amp sockets, preferably on a separate and on an unloaded circuit. For most venues, this is adequate; however for very large venues different requirements may be necessary.
The equipment used may include such items as lighting stands, truss systems, speaker stands, photo booths and other constructions. The area provided must be both safe and practical. If the staff deems that the Venue is unsafe, the Company reserves the right to refuse to set up, and in this case the full fee would still be payable, as the Company has turned up, but is prevented from working by Health & Safety Issues which are the Clients responsibility.
A suitable parking area must be available for the loading and unloading of the company’s equipment at the venue. Likewise, there must be adequate and direct access to the Venue or function room. Adequate safe and accessible car parking must be provided and any charges met by you the Client.
Supervision of any children attending your event is required. We can provide music for children if required, however responsible adults must be present throughout.

For more information please contact Signature Sounds.

Error & Omissions Exempt

T&Cs Revision Date: 01/09/2021