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Terms & Conditions

Signature Sounds Events Ltd  |  Company No. 17042422

Revision Date: 04/08/2026

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These Terms & Conditions, together with payment of the non-refundable deposit, constitute a legally binding contract between the Client and the Company. No changes or alterations may be made unless agreed in writing by the Company prior to the date of the Event.

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1. Definitions

  • Client — the person or organisation hiring Signature Sounds Events Ltd.

  • Company — Signature Sounds Events Ltd (Company No. 17042422).

  • Staff — any representative, employee, or sub-contracted DJ/technician of the Company present at the Event.

  • Venue — the location of the Event and the party in charge of that location.

  • Booking — the confirmed hiring of the Company by the Client, secured by a non-refundable deposit.

  • Event — the wedding, party, corporate function, or other occasion for which the Client has booked the Company.

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2. Booking & Deposits

  • Bookings are provisionally held in our diary when first enquired about by phone, email, or online form, but are not confirmed until the deposit below is received.

  • A Booking is only confirmed once a non-refundable deposit of at least 50% of the total agreed fee has been received. This amount is stated on the Quotation sent to the Client following enquiry.

  • Deposits are non-refundable in all circumstances, save as required by law or as expressly stated in Section 5 (Cancellations & Postponements).

  • The remaining balance is due no later than one calendar month before the Event, payable by bank transfer or debit/credit card.

  • It is the Client's responsibility to ensure all event details provided are accurate and current. The Company cannot be held responsible for consequences arising from incorrect or outdated information supplied by the Client.

  • Clients may review and update event details via our online client portal. The portal locks 3 days before the Event, after which no further changes can be made through it.

  • Amendments to a confirmed Booking must be requested via the client portal. The Company will make reasonable efforts to accommodate amendments but cannot guarantee they can be met, and reserves the right to charge an additional fee for material changes.

  • Set-up and breakdown of equipment typically requires approximately one hour before and one hour after the Event. It is the Client's responsibility to inform the Venue of this requirement and to arrange sufficient access and time. The Company accepts no liability for delays or additional charges caused by time restrictions imposed by the Client, Venue, or a third party.

  • Where practical, the Company may conduct a Venue visit prior to quoting. Where this is not possible, the Quotation will be based on information provided by the Client. Any parking or toll charges incurred by Staff will be charged to the Client at cost.

  • If the Client engages another entertainment provider in a manner that results in cancellation of this Booking, all sums paid remain non-refundable and any outstanding balance remains payable in full.

  • The Company operates with a team of DJs. Unless a specific DJ has been requested and confirmed in writing at the time of Booking, any member of the Signature Sounds team may be assigned to the Event.

  • By paying the deposit or any subsequent payment, the Client confirms acceptance of these Terms & Conditions.

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3. Payments

  • Payments may be made by debit/credit card or bank transfer. Bank transfers may take up to 5 working days to clear.

  • Requests for the Company to continue playing beyond the agreed finish time will be charged at £50 per hour or part thereof, subject to the Venue's agreement and at the Staff's discretion. Additional fees must be settled before extended playing begins.

  • If any payment is not received by its due date, the Company reserves the right to decline to attend the Event, and the full agreed fee will remain payable, as non-payment constitutes a breach of contract. The Company may, at its sole discretion, agree to an alternative payment schedule, but any such arrangement must be confirmed in writing in advance.

4. Cancellations & Postponements

4.1 Cancellation or postponement by the Client

  • If the Client wishes to cancel or postpone the Event, they must notify the Company in writing as soon as reasonably possible.

  • Deposits already paid are non-refundable in all such cases.

  • Where cancellation or postponement occurs 10 days or fewer before the Event date, the full agreed fee remains payable in full, reflecting the Company's reduced ability to secure a replacement booking at short notice.

  • At the Company's discretion, a postponed Event may be rearranged to a replacement date within 12 months of the original date, subject to the Company's availability.

4.2 Cancellation or non-performance by the Company

  • In the rare event that the Company is unable to fulfil a confirmed Booking due to illness, accident, adverse weather, or other circumstances beyond its reasonable control, the Company will use reasonable endeavours to arrange a suitable substitute DJ or supplier of comparable standard.

  • Where a suitable substitute cannot be arranged, the Client will be offered a full refund of all sums paid for the affected service. The Company's liability in these circumstances is limited to a refund of sums paid and does not extend to any other loss, cost, or damage — see Section 8 (Limitation of Liability).

4.3 Force Majeure

  • Neither party will be liable for any failure or delay in performance caused by circumstances beyond their reasonable control, including but not limited to extreme weather, fire, flood, pandemic, government restriction, strike, or venue closure. Where such an event prevents the Company from performing, Section 4.2 above will apply.

  • We strongly recommend that Clients take out wedding or event insurance to cover cancellation, postponement, or other unforeseen circumstances.

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5. Conduct, Security & Content

  • Microphone use for speeches and announcements is permitted. The Company will not tolerate abusive language or conduct that places Staff or equipment at risk, and reserves the right to withdraw microphone access if this occurs.

  • Song requests can be submitted before the Event and taken on the night at the DJ's discretion. The Company is not obliged to play from a Client-supplied CD or personal device unless agreed in writing in advance, for licensing reasons, and cannot guarantee the availability of any specific request.

  • The Client is responsible for the conduct of guests and other attendees. The Company is not liable for actions, behaviour, or damage caused by attendees other than its own Staff.

  • The Company operates a zero-tolerance policy on abuse of Staff, whether verbal or physical. If abuse occurs, Staff may reduce the volume and request the matter be resolved; if unresolved within 10 minutes, Staff may cease performance and leave the Venue. The full fee remains payable in these circumstances, and the Company reserves the right to recover any resulting loss or damage from the Client.

  • Staff will conduct themselves professionally throughout and will accommodate reasonable Client requests regarding volume, equipment positioning, and dress code, provided these do not conflict with law or Venue restrictions. Please advise any dress code requirements at the time of Booking.

  • The Company may take photographs or video during the Event for use in its own marketing, website, and social media. Clients who do not wish to be included should notify the Company in writing before the Event; the Company will take reasonable steps to honour this request. Copies of event photography/video may be available on request, where taken.

  • The Client is responsible for any theft of, or damage to, the Company's equipment (including vehicles used to transport it) caused by anyone other than Company Staff, and for ensuring adequate security is provided by the Venue.

  • Staff will take reasonable care to set up equipment safely and presentably. The Company is not liable for damage to the Venue caused by its equipment where the Venue has been notified of any relevant risk in advance.

  • Catering is not required for Staff unless separately agreed; Staff will not partake in any buffet or food service unless invited to do so by the Client.

  • The Company is not responsible for any reduction in service quality resulting from timing constraints imposed by the Client, Venue, or a third party.

  • Any complaint regarding the service provided must be submitted in writing within 7 days of the Event and will be considered on its individual merits. Submission of a complaint is not an admission of fault by the Company.

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6. Health & Safety

  • The Client is responsible for ensuring the Venue complies with all applicable Health & Safety requirements and holds necessary certifications, Public Liability Insurance, and Public Performance Licences.

  • The Company will ensure its own equipment complies with relevant Health & Safety legislation. Copies of the Company's PAT testing and Public Liability Insurance certificates are available on request, free of charge.

  • The Company's equipment produces loud sound levels and flashing lighting effects. Any person attending who has photosensitive epilepsy, a pacemaker, cardiac arrhythmia, or another relevant heart or neurological condition, or who is under the influence of medication, alcohol, or other substances that may increase sensitivity to these effects, should be made aware in advance. Attendance is at that person's own risk, and the Company accepts no liability for any resulting harm, save where caused by the Company's negligence.

  • The Client is responsible for ensuring the Venue provides a safe, practical working area, including a minimum of two 13-amp sockets, ideally on an unloaded, dedicated circuit. Larger venues may require additional provision, which should be discussed with the Company in advance.

  • If Staff reasonably consider the Venue unsafe for the set-up or operation of equipment (including lighting stands, truss systems, speaker stands, or photo booth structures), the Company reserves the right to decline to set up. In this case the full fee remains payable, as the Company has attended but has been prevented from working due to a Health & Safety issue arising from the Venue or Client.

  • Suitable parking, and safe, direct access to the function room, must be provided by the Client or Venue, with any associated charges met by the Client.

  • Responsible adult supervision of children attending the Event is required at all times; the Company can provide age-appropriate music where requested but does not act as a supervising party.

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7. Data Protection

  • The Company processes personal data provided by the Client (such as contact details and event information) solely for the purpose of fulfilling the Booking and in accordance with UK GDPR and the Data Protection Act 2018.

  • Personal data will not be shared with third parties except where necessary to deliver the booked service (for example, with a sub-contracted DJ or the Venue) or where required by law.

  • Clients may request access to, correction of, or deletion of their personal data by contacting the Company directly, subject to any legal or contractual retention requirements.

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8. Limitation of Liability

  • Nothing in these Terms & Conditions limits or excludes the Company's liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be limited or excluded.

  • Subject to the above, the Company's total liability to the Client arising out of or in connection with the Booking, whether in contract, tort, or otherwise, is limited to the total fees paid by the Client for the Event in question.

  • The Company is not liable for any indirect or consequential loss, including loss of enjoyment, lost bookings with other suppliers, or costs incurred as a result of Venue restrictions, third-party failures, or circumstances outside the Company's reasonable control.

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9. General

  • Governing Law: These Terms & Conditions are governed by the laws of England and Wales, and any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

  • Severability: If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

  • Entire Agreement: These Terms & Conditions, together with the Client's Quotation and Booking confirmation, represent the entire agreement between the parties and supersede any prior discussions or representations.

  • Amendments: The Company reserves the right to update these Terms & Conditions from time to time. Changes will not apply retroactively to a Booking already confirmed with a deposit paid, unless required by law.

  • Nothing in these Terms & Conditions affects a Client's statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

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For any questions about these Terms & Conditions, please contact Signature Sounds Events Ltd before completing your Booking.

Errors & omissions excepted.

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